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What is your investor refund policy?

How can I get a refund?


Can I cancel my investment and get a refund?
Yes. You can change your mind anytime up to 48 hours after you invested and you will receive a full refund, including any fees.

How will I receive a refund?
When you cancel your investment a refund will automatically be sent back to the bank account or credit card that was used to make the investment. If you sent a check or a wire, you will receive an email with instructions to send us your wire or bank account info before we can send the refund.

How long will it take to receive my refund?
We initiate refunds as we receive them, but it can take up to 14 days to reach you, especially if you invested with a check or wire.

What are the limits on canceling an investment?
Once the 48 hour window has passed, you no longer can cancel your investment or obtain a refund.

Can the company not accept my investment?
Yes. Companies may choose not to accept your investment for any reason. One reason may be that they discovered you worked for a major competitor.

After the round closes, and the company has countersigned the contract and received the funds, your investment can no longer be canceled.